tptk Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how tptk ("Company", "we", "us", "our") collects, uses, stores, processes, discloses, and protects the personal information of users ("Player", "User", "you") who access or use the tptk gambling platform located at tptk.onl and any associated mobile-optimized websites, progressive web applications, or related services (collectively, the "Service"). This Policy applies to all personal data processed by tptk in connection with your use of our sports betting, live casino gaming, slot machines, and related entertainment offerings targeting players in Bangladesh.

By creating a tptk account, accessing the Service, or providing personal information to us, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This Policy should be read in conjunction with our Terms and Conditions, which govern your use of the tptk platform. If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of the Service and refrain from providing any personal information to tptk.

We reserve the right to update, modify, or replace this Privacy Policy at any time by posting a revised version on this page with an updated "Last Updated" date. Material changes to this Policy will be communicated to registered users via email notification to the address on file with your tptk account. Your continued use of the Service after any modification to this Privacy Policy constitutes acceptance of those changes. It is your responsibility to review this Policy periodically to stay informed about how we collect and protect your information.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a tptk account, we collect personal information that you voluntarily provide during the account creation and verification process. This information includes but is not limited to:

• Identity Information: Full legal name, date of birth, gender, national identification number, passport number, or driver's license number
• Contact Information: Email address, mobile phone number, residential address, city, postal code
• Account Credentials: Username, password, security questions and answers
• Financial Information: bKash account number, Nagad account details, Rocket wallet information, Upay details, bank account numbers, payment card information (if applicable), transaction history
• Verification Documents: Copies of government-issued photo identification, utility bills, bank statements, mobile wallet screenshots, and other documents submitted for Know Your Customer (KYC) verification purposes
• Correspondence: Messages, emails, live chat transcripts, and other communications with tptk customer support

2.2 Information Collected Automatically

When you access or use the tptk platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address)
• Connection Information: IP address, internet service provider, geographic location (city and country level), time zone
• Usage Data: Pages visited, features used, games played, bet history, deposit and withdrawal activity, session duration, clickstream data, referring URLs
• Performance Data: Page load times, error messages, system crashes, technical issues encountered

2.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors (bKash, Nagad, Rocket, Upay, banks), identity verification services, fraud prevention agencies, and game providers. This information may include transaction confirmations, payment verification status, fraud risk assessments, and age verification results. We use this third-party information to verify your identity, prevent fraud, comply with anti-money-laundering regulations, and improve our services.

3. How We Use Your Information

tptk processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your tptk account
• Verifying your identity and age to comply with legal gambling age requirements (21+ in Bangladesh)
• Processing deposits, withdrawals, and other financial transactions
• Providing access to sports betting, live casino, slots, and other gambling services
• Recording and settling bets, calculating winnings, and crediting payouts to your account
• Administering bonuses, promotions, loyalty programs, and special offers
• Responding to customer support inquiries and resolving disputes

3.2 Legal Compliance and Security

• Complying with Know Your Customer (KYC) and anti-money-laundering (AML) regulations
• Preventing fraud, collusion, money laundering, underage gambling, and other illegal activities
• Detecting and blocking multiple accounts, duplicate registrations, and bonus abuse
• Investigating suspected violations of our Terms and Conditions
• Cooperating with law enforcement agencies, regulatory authorities, and legal proceedings when required by law
• Protecting the security and integrity of the tptk platform and preventing unauthorized access

3.3 Marketing and Communications

• Sending promotional emails about new games, bonuses, tournaments, and special offers (with your consent)
• Delivering personalized content and recommendations based on your gaming preferences
• Conducting market research, surveys, and analysis to improve our services
• Sending transactional notifications about account activity, deposits, withdrawals, and security alerts

3.4 Service Improvement and Analytics

• Analyzing usage patterns to understand how players interact with the tptk platform
• Improving website performance, user experience, and mobile optimization
• Developing new features, games, and betting markets based on player demand
• Testing and debugging technical issues to ensure platform reliability

4. Data Sharing and Disclosure

4.1 Service Providers and Business Partners

tptk shares your personal information with carefully selected third-party service providers who assist us in operating the platform and delivering services to you. These parties process data on our behalf under strict confidentiality obligations and include:

• Payment Processors: bKash, Nagad, Rocket, Upay, banks, and payment gateways that process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other software studios that supply casino games and live dealer services
• Identity Verification Services: Third-party KYC and age verification providers that confirm your identity and eligibility
• Cloud Hosting Providers: Secure data centers and cloud infrastructure providers that host our platform and databases
• Customer Support Tools: Live chat software, ticketing systems, and CRM platforms used to manage customer inquiries
• Marketing Partners: Email service providers, SMS gateways , and analytics platforms used for promotional communications (only where you have given consent)

4.2 Legal and Regulatory Disclosures

We may disclose your personal information to law enforcement agencies, government authorities, courts, or regulatory bodies when required by applicable law, court order, or legal process. This includes disclosures to financial intelligence units investigating money laundering, cooperation with police investigations into fraud or match-fixing, and compliance with orders issued by Bangladeshi authorities. We will make reasonable efforts to notify you of any such disclosure unless we are legally prohibited from doing so.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or other corporate transaction involving tptk, your personal information may be transferred to the acquiring or successor entity as part of the transaction. We will provide notice to registered users via email and a prominent notice on the tptk platform before your personal data becomes subject to a different privacy policy following such a transaction. You will have the opportunity to opt out of the transfer by closing your account before the transition takes effect.

4.4 What We Do Not Do

tptk is firmly committed to the following data-sharing restrictions:

• We do not sell your personal data to third-party advertisers, data brokers, or marketing companies
• We do not share your gambling activity history with your employer, family members, or other individuals
• We do not transfer your personal information to countries with inadequate data protection standards without appropriate safeguards
• We do not use your personal data for purposes that are incompatible with the original purposes for which it was collected without first obtaining your consent

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

tptk uses cookies, web beacons, pixels, local storage, and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit our website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function correctly. These enable core features like user authentication, session management, security controls, and payment processing. You cannot opt out of strictly necessary cookies without affecting platform functionality.
• Performance and Analytics Cookies: Collect anonymous statistical data about how visitors use the tptk platform, which pages are most popular, and where technical errors occur. This information helps us improve website performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings, game display options, and account settings to provide a more personalized experience across sessions.
• Marketing and Targeting Cookies: Track your browsing behavior to deliver relevant promotional content and personalized game recommendations. These cookies are only set with your explicit consent.

5.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your web browser settings. Most modern browsers allow you to view, disable, or delete cookies through the browser's privacy or settings menu. Please note that disabling certain categories of cookies may affect the functionality of the tptk platform and your ability to access certain features. Clearing all cookies will log you out of your tptk account and reset your preferences to default settings.

6. Data Retention

tptk retains your personal information for as long as your account is active and for such additional periods as required by law or legitimate business necessity. The following retention periods apply:

6.1 Active Account Data

Personal information associated with an active tptk account is retained for the duration of the account's existence plus an additional period after account closure. Account and transaction records are retained for a minimum of five (5) years following account closure to comply with anti-money-laundering regulations and potential legal proceedings. Identity verification documents (KYC records) are retained for a minimum of five (5) years after the end of the business relationship as required by financial compliance standards.

6.2 Post-Closure Retention

After your tptk account is closed — whether voluntarily by you or by us — we continue to retain certain categories of your information as required by applicable law. Financial transaction records, betting history, and identity verification documents are retained for regulatory compliance purposes. Communications with customer support are retained for dispute resolution and legal defense purposes. Analytical and aggregated data (where it no longer identifies you personally) may be retained indefinitely for business intelligence and platform improvement purposes.

6.3 Data Deletion Requests

Subject to our legal retention obligations, you may request deletion of your personal data by contacting us at [email protected]. We will assess each deletion request on a case-by-case basis and respond within thirty (30) days. Please note that we cannot delete data that we are legally required to retain, including financial records, AML compliance data, and identity verification records required under applicable regulatory frameworks. We will inform you of any portions of your deletion request that we are unable to fulfill and the legal basis for retaining that data.

7. Your Rights and Choices

tptk respects your rights over your personal information. Subject to applicable law and our legal retention obligations, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal information we hold about you and information about how we process it
• Right to Rectification: You may request correction of inaccurate or incomplete personal information in your tptk account
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations described in Section 6
• Right to Restriction: You may request that we limit the processing of your personal data in certain circumstances while a dispute or investigation is ongoing
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to us for transfer to another service provider
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time by contacting us at [email protected]
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact our support team at [email protected] with a clear description of your request and sufficient information to verify your identity. We will respond to all rights requests within thirty (30) days. In complex cases we may extend this period by an additional thirty (30) days, in which case we will notify you of the extension and the reasons for it.

8. Data Security Measures

tptk implements comprehensive technical and organizational security measures designed to protect your personal information against unauthorized access, loss, destruction, alteration, or disclosure. Our security infrastructure includes the following protections:

• Encryption in Transit: All data transmitted between your device and tptk servers is encrypted using TLS 1.2 or higher (HTTPS). Payment data is encrypted using bank-grade SSL protocols
• Encryption at Rest: Sensitive personal information and financial data stored in our databases is encrypted using industry-standard AES-256 encryption
• Access Controls: Strict role-based access controls limit employee access to personal data to only those with a legitimate need. All staff access is logged, monitored, and audited
• Network Security: Enterprise-grade firewall systems, intrusion detection and prevention systems (IDPS), and DDoS mitigation protect our infrastructure from external threats
• Vulnerability Management: Regular penetration testing, vulnerability scanning, and security audits are conducted to identify and remediate potential weaknesses in our systems
• Incident Response: A documented incident response plan ensures prompt detection, containment, and notification in the event of a data breach

While we implement all reasonable security measures, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own account credentials, using strong passwords, and keeping your device and browser software up to date. If you suspect your account has been compromised, contact us immediately at [email protected] so we can take protective action on your behalf.

9. Children's Privacy

The tptk gambling platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, process, or store personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from an underage user, we will immediately delete that information and close the associated account. If you are a parent or guardian and believe that a person under 21 has provided personal information to tptk, please contact us immediately at [email protected] and we will take prompt action to investigate and remove the relevant information.

10. Responsible Gaming and Privacy

As part of our responsible gaming commitments, tptk may use your personal information and gaming activity data to identify patterns associated with problem gambling. This includes monitoring for unusually rapid depletion of account balances, sudden increases in bet sizes, extended session durations, and frequency of deposits following losses. Where such patterns are detected, our responsible gaming team may reach out to offer support, cooling-off options, or deposit limit adjustments in your best interest.

If you choose to self-exclude from tptk through our responsible gaming tools, we will retain your information in our self-exclusion database to prevent re-registration for the duration of the exclusion period. This processing is in your legitimate interest and in compliance with responsible gaming best practices. Self-exclusion data is treated with the highest level of confidentiality and is not used for any marketing or promotional purpose.

11. Changes to This Privacy Policy

tptk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and provide notification to registered users via email to the address on file with your tptk account at least fourteen (14) days before the changes take effect. For minor, non-material changes, we will update the Policy and revise the "Last Updated" date without prior notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. If you disagree with the changes to this Policy, you may close your account by contacting us at [email protected] before the new Policy takes effect.

12. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, we encourage you to reach out to our dedicated privacy team. We are committed to addressing all privacy-related inquiries promptly and transparently. Our support team is available 24 hours a day, seven days a week to assist you.

Privacy Inquiries: [email protected]

Subject Line: Privacy Policy Inquiry / Data Request

Response Time: Within 24 hours for general inquiries; within 30 days for formal rights requests

Support Hours: 24/7 (Bangladesh Standard Time, UTC+6)